IT Support Specialist - help desk (remote)

Summit Quill Legal Group is a law firm in Boston serving businesses and individuals. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with document review. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Boston. • We will tell you what to expect at each step of the hiring process.