IT Support Specialist - help desk (remote)

We are growing our team at Redstone Bridge Facilities and adding an IT Support Specialist whose main responsibility will be help desk. Bilingual teams are common. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Fully remote, with an occasional day on site in Buffalo. • We reply to every applicant.