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IT Support Specialist - help desk (remote)

Greenridge Birch Arts Center · Remote · full time

We are growing our team at Greenridge Birch Arts Center and adding an IT Support Specialist whose main responsibility will be help desk. We run on creativity, deadlines and a lot of goodwill. What you will do • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with exhibitions. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Charlotte. • We will tell you what to expect at each step of the hiring process.

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