IT Support Specialist - help desk (remote)

We are growing our team at Clearpath Quill Energy and adding an IT Support Specialist whose main responsibility will be help desk. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with billing disputes. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with an occasional day on site in Tulsa. • Applications are reviewed on a rolling basis.