IT Support Specialist - help desk (remote)

Westbrook Cedar Banking Services Group is a regional lender in San Jose with branches and a growing mobile service. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 12 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with account openings. Working arrangement • Full-time, on a regular day shift. • Fully remote, with quarterly visits in San Jose. • Applications are reviewed on a rolling basis.