IT Support Specialist - help desk (remote)

Clearpath Sable Community Partners is a Louisville charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 19 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with client intake. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Louisville. • We will tell you what to expect at each step of the hiring process.