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IT Support Specialist - help desk (remote)

Nova Rowan Inspection Services Partners · Remote · full time

Nova Rowan Inspection Services Partners provides independent inspection and testing for industry across New Orleans. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 69 people, working mostly from home. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with certifications. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with quarterly visits in New Orleans. • Applications are reviewed on a rolling basis.

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