IT Support Specialist - help desk (remote)

Bright North Water Authority is looking for an IT Support Specialist. The job centres on help desk for billing accounts, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, afternoons. • Remote-friendly, with an occasional day on site in Milwaukee. • Applications are reviewed on a rolling basis.