IT Support Specialist - help desk (remote)

Clearpath Orchard Civic Services supports public agencies in Miami with budgeting, records and programmes. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with constituent requests. Working arrangement • Full-time, on a regular day shift. • Remote-friendly, with a monthly team day in Miami. • Applications are reviewed on a rolling basis.