IT Support Specialist - help desk (remote)

We are growing our team at Bluepeak Lantern Markets and adding an IT Support Specialist whose main responsibility will be help desk. We like people who know our customers by name. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with shrink and waste. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 28 hours a week, spread across three days. • Fully remote, with a monthly team day in Houston. • We will tell you what to expect at each step of the hiring process.