IT Support Specialist - help desk (remote)

Greenridge Bright Community Partners is a Salt Lake City charity working with residents on basic needs and opportunity. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 13 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with volunteer shifts. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Salt Lake City. • We will tell you what to expect at each step of the hiring process.