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IT Support Specialist - help desk (remote)

Bright Field Manufacturing · Remote · full time

Bright Field Manufacturing is a Charleston manufacturer supplying regional industrial customers. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 40 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with work orders. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with an occasional day on site in Charleston. • Applications are reviewed on a rolling basis.

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