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IT Support Specialist - help desk (remote)

Foxglove Field Staffing · Remote · full time

Foxglove Field Staffing is looking for an IT Support Specialist. The job centres on help desk for timekeeping, and it would suit someone who likes steady, practical work. You would join a large organisation of about 377 people, working mostly from home. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with timekeeping. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in San Diego. • We will tell you what to expect at each step of the hiring process.

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