IT Support Specialist - help desk (remote)

We are growing our team at Highbridge Oak Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. Training and certification are paid for. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with equipment calibration. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with a monthly team day in Charlotte. • We reply to every applicant.