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IT Support Specialist - help desk (remote)

Lumen Vista Water Authority Group · Remote · full time

Lumen Vista Water Authority Group is looking for an IT Support Specialist. The job centres on help desk for capital projects, and it would suit someone who likes steady, practical work. Safety and public health guide our decisions. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with capital projects. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with quarterly visits in Birmingham. • We reply to every applicant.

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