IT Support Specialist - help desk (remote)

Lumen Pike Insurance Group provides coverage to households and businesses around Boston, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Contract for twelve months, with a review at the end and a chance of extension. • Fully remote, with quarterly visits in Boston. • We will tell you what to expect at each step of the hiring process.