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IT Support Specialist - help desk (remote)

Summit Lakeside Telecom Group · Remote · contract

Summit Lakeside Telecom Group is looking for an IT Support Specialist. The job centres on help desk for customer tickets, and it would suit someone who likes steady, practical work. Technicians and office staff share information daily. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with customer tickets. Working arrangement • Contract for six months, with clear deliverables from the first week. • Remote-friendly, with an occasional day on site in Detroit. • We reply to every applicant.

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