IT Support Specialist - help desk (remote)

We are growing our team at Bluepeak Union Inspection Services and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with scheduling. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with a review at the end and a chance of extension. • Fully remote, with a monthly team day in Richmond. • We reply to every applicant.