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IT Support Specialist - help desk (remote)

Fernwood Bright Manufacturing · Remote · full time

We are growing our team at Fernwood Bright Manufacturing and adding an IT Support Specialist whose main responsibility will be help desk. We value people who work safely and speak up. What you will do • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with scrap and rework. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with a monthly team day in Albuquerque. • We reply to every applicant.

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