IT Support Specialist - help desk (remote)

We are growing our team at Rivermark Mill Facilities and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 97 people, working mostly from home. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with supply orders. Working arrangement • Contract for eight months, with clear deliverables from the first week. • Fully remote, with quarterly visits in San Jose. • Applications are reviewed on a rolling basis.