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IT Support Specialist - help desk (remote)

Amberfield Rook Water Authority · Remote · contract

Amberfield Rook Water Authority is a public water utility serving the Oakland area. We are hiring an IT Support Specialist to take on help desk. Safety and public health guide our decisions. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with water quality. Working arrangement • Contract for three months, with the possibility of becoming permanent. • Remote-friendly, with an occasional day on site in Oakland. • We will tell you what to expect at each step of the hiring process.

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