IT Support Specialist - help desk (remote)

We are growing our team at Fernwood Wilder Learning Group and adding an IT Support Specialist whose main responsibility will be help desk. We follow the school calendar and we like people who like learning. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with attendance records. Working arrangement • Full-time, on a regular day shift. • Fully remote, with a monthly team day in Milwaukee. • Applications are reviewed on a rolling basis.