WWUUUH
Help Me Now

Theme

Magnification

IT Support Specialist - help desk (remote)

Bluepeak Juniper Banking Services · Remote · full time

Bluepeak Juniper Banking Services provides everyday banking and small-business lending around Louisville, and we need an IT Support Specialist to lead our help desk. We promote from within and train well. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with deposit accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Fully remote, with quarterly visits in Louisville. • Applications are reviewed on a rolling basis.

Log in to apply or save this job. Searching and viewing listings stays free.

Between jobs? WUUUH gives you a free ranked action plan, deadlines, and assistance matching with official links. Start free →

Works on slow connections. Together, We Rise.