IT Support Specialist - help desk (remote)

Redstone Clear Freight Group coordinates shipments and warehousing around Richmond. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with carrier rates. Working arrangement • Contract for four months, with the possibility of becoming permanent. • Fully remote, with a monthly team day in Richmond. • We will tell you what to expect at each step of the hiring process.