IT Support Specialist - help desk (remote)

Summit Clear Arts Center Group runs a venue and education programmes in San Diego, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with event logistics. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with a monthly team day in San Diego. • We reply to every applicant.