IT Support Specialist - help desk (remote)

Greenridge Rook Construction is looking for an IT Support Specialist. The job centres on help desk for change orders, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with change orders. Working arrangement • Contract for six months, with clear deliverables from the first week. • Fully remote, with quarterly visits in Raleigh. • We will tell you what to expect at each step of the hiring process.