IT Support Specialist - help desk (remote)

Stonegate Cedar Environmental Services collects and processes waste and recycling around Charleston. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with weigh tickets. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Charleston. • Applications are reviewed on a rolling basis.