IT Support Specialist - help desk (remote)

Silverline Drift Legal Group is a Miami practice with attorneys, paralegals and client-service staff. We are hiring an IT Support Specialist to take on help desk. You would join a small organisation of about 109 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with billing records. • CompTIA A+ or similar certification. Working arrangement • Contract for three months, with clear deliverables from the first week. • Fully remote, with a monthly team day in Miami. • We reply to every applicant.