IT Support Specialist - help desk (remote)

Nova Vista Water Authority is a public water utility serving the San Jose area. We are hiring an IT Support Specialist to take on help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • Experience with billing accounts. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, with flexible days. • Remote-friendly, with quarterly visits in San Jose. • We will tell you what to expect at each step of the hiring process.