IT Support Specialist - help desk (remote)

We are growing our team at Redstone Sparrow Energy Group and adding an IT Support Specialist whose main responsibility will be help desk. Reliability is the job, and people here take pride in answering the phone at 3 a.m. when needed. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with hardship programmes. Working arrangement • Contract for four months, with a review at the end and a chance of extension. • Remote-friendly, with an occasional day on site in Atlanta. • Applications are reviewed on a rolling basis.