IT Support Specialist - help desk (remote)

We are growing our team at Clearpath Forge Civic Services and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of more than 1,000 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with case files. Working arrangement • Contract for twelve months, with clear deliverables from the first week. • Remote-friendly, with quarterly visits in Omaha. • We will tell you what to expect at each step of the hiring process.