IT Support Specialist - help desk (remote)

Fernwood Cobalt Property Management Group looks after rental homes across the Madison area, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with maintenance requests. • CompTIA A+ or similar certification. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • Remote-friendly, with a monthly team day in Madison. • We will tell you what to expect at each step of the hiring process.