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IT Support Specialist - help desk (remote)

Amberfield Mill Energy · Remote · full time

Amberfield Mill Energy is looking for an IT Support Specialist. The job centres on help desk for usage data, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with usage data. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • Remote-friendly, with a monthly team day in Honolulu. • We reply to every applicant.

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