IT Support Specialist - help desk (remote)

Greenridge Birch Telecom is looking for an IT Support Specialist. The job centres on help desk for billing accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 115 people, working mostly from home. What you will do • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with billing accounts. Working arrangement • Part-time, about 16 hours a week, spread across three days. • Fully remote, with a monthly team day in El Paso. • We will tell you what to expect at each step of the hiring process.