IT Support Specialist - help desk (remote)

Greenridge Cedar Inspection Services is looking for an IT Support Specialist. The job centres on help desk for client sites, and it would suit someone who likes steady, practical work. Training and certification are paid for. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. Nice to have • Experience with client sites. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 16 hours a week, mornings. • Fully remote, with a monthly team day in Miami. • We will tell you what to expect at each step of the hiring process.