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IT Support Specialist - help desk (remote)

Harborlight Mill Freight · Remote · part time

Harborlight Mill Freight moves freight for manufacturers and retailers out of Pittsburgh, and we need an IT Support Specialist to lead our help desk. On-time is the promise and we work hard to keep it. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with proof of delivery. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 24 hours a week, afternoons. • Remote-friendly, with a monthly team day in Pittsburgh. • Applications are reviewed on a rolling basis.

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