IT Support Specialist - help desk (Raleigh, NC)

Harborlight Umber Arts Center Group is an arts centre in Raleigh with a full calendar of events. We are hiring an IT Support Specialist to take on help desk. We run on creativity, deadlines and a lot of goodwill. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with volunteer programmes. Working arrangement • Part-time, about 20 hours a week, afternoons. • On site in Raleigh, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.