IT Support Specialist - help desk (Raleigh, NC)

Bluepeak Ridge Learning Group is an education provider in Raleigh serving students and families. We are hiring an IT Support Specialist to take on help desk. Collaboration between teachers and staff is strong. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with learning materials. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Raleigh. • Applications are reviewed on a rolling basis.