IT Support Specialist - help desk (Raleigh, NC)

Silverline Lakeside Telecom is a telecommunications provider in Raleigh focused on reliable home and business connections, and we need an IT Support Specialist to lead our help desk. You would join a small organisation of about 15 people based in Raleigh. What you will do • Create and disable user accounts as people join and leave. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with outage reports. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Raleigh. • We will tell you what to expect at each step of the hiring process.