IT Support Specialist - help desk (Raleigh, NC)

Redstone Iron Construction is looking for an IT Support Specialist. The job centres on help desk for project schedules, and it would suit someone who likes steady, practical work. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Answer support requests by phone, chat and in person and log every ticket. • Create and disable user accounts as people join and leave. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. What we are looking for • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with project schedules. Working arrangement • Part-time, about 20 hours a week, with flexible days. • On site in Raleigh. • We reply to every applicant.