IT Support Specialist - help desk (Providence, RI)

Rivermark Property Management Group is a Providence property manager with leasing, maintenance and resident services, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • CompTIA A+ or similar certification. • Experience with vendor invoices. Working arrangement • Contract for six months, with a review at the end and a chance of extension. • On site in Providence, with some flexibility after the first few months. • We reply to every applicant.