IT Support Specialist - help desk (Providence, RI)

Foxglove Bright Learning Group is looking for an IT Support Specialist. The job centres on help desk for student accounts, and it would suit someone who likes steady, practical work. You would join a small organisation of about 72 people based in Providence. What you will do • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Set up, repair and retire laptops, phones and printers. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with student accounts. • CompTIA A+ or similar certification. Working arrangement • Full-time, Monday to Friday. • On site in Providence. • We reply to every applicant.