IT Support Specialist - help desk (Portland, OR)

We are growing our team at Westbrook Linden Health Group and adding an IT Support Specialist whose main responsibility will be help desk. You would join a small organisation of about 11 people based in Portland. What you will do • Answer support requests by phone, chat and in person and log every ticket. • Write short how-to guides for problems that keep recurring. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • Experience with referrals. • CompTIA A+ or similar certification. Working arrangement • Part-time, about 20 hours a week, mornings. • On site in Portland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.