IT Support Specialist - help desk (Portland, OR)

Cedar Cobalt Water Authority supplies drinking water and treats wastewater for Portland and nearby communities, and we need an IT Support Specialist to lead our help desk. You would join a large organisation of more than 1,000 people based in Portland. What you will do • Set up, repair and retire laptops, phones and printers. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with meter reading. Working arrangement • Part-time, about 16 hours a week, mornings. • On site in Portland, with some flexibility after the first few months. • Applications are reviewed on a rolling basis.