IT Support Specialist - help desk (Portland, OR)

We are growing our team at Redstone Rowan Foods and adding an IT Support Specialist whose main responsibility will be help desk. You would join a large organisation of about 454 people based in Portland. What you will do • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Keep an accurate asset list and patch schedule. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with production batches. • CompTIA A+ or similar certification. Working arrangement • Contract for eight months, with the possibility of becoming permanent. • On site in Portland, with some flexibility after the first few months. • We will tell you what to expect at each step of the hiring process.