IT Support Specialist - help desk (Portland, OR)

We are growing our team at Silverline Sable Manufacturing Partners and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with machine downtime. Working arrangement • Part-time, about 24 hours a week, afternoons. • On site in Portland. • Applications are reviewed on a rolling basis.