IT Support Specialist - help desk (Pittsburgh, PA)

Northwind Wilder Markets serves neighbourhoods around Pittsburgh with fresh food and everyday goods, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with online orders. Working arrangement • Contract for six months, with clear deliverables from the first week. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.