IT Support Specialist - help desk (Pittsburgh, PA)

We are growing our team at Summit Linden Health and adding an IT Support Specialist whose main responsibility will be help desk. You would work closely with colleagues in operations, support and management. What you will do • Write short how-to guides for problems that keep recurring. • Keep an accurate asset list and patch schedule. • Create and disable user accounts as people join and leave. • Set up, repair and retire laptops, phones and printers. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. • A patient way with colleagues who are not technical. Nice to have • CompTIA A+ or similar certification. • Experience with insurance authorisations. Working arrangement • Full-time, with a steady weekday schedule. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.