IT Support Specialist - help desk (Pittsburgh, PA)

Harborlight Ember Community Partners runs community programmes across Pittsburgh, and we need an IT Support Specialist to lead our help desk. Flexibility and kindness are expected. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Write short how-to guides for problems that keep recurring. • Set up, repair and retire laptops, phones and printers. • Create and disable user accounts as people join and leave. • Answer support requests by phone, chat and in person and log every ticket. What we are looking for • A patient way with colleagues who are not technical. • One to three years of help-desk or desktop-support experience. • Working knowledge of Windows, macOS and Microsoft 365. Nice to have • Experience with food distribution. • CompTIA A+ or similar certification. Working arrangement • Full-time, on a regular day shift. • On site in Pittsburgh. • We reply to every applicant.