IT Support Specialist - help desk (Pittsburgh, PA)

Ironwood Wilder Insurance Group provides coverage to households and businesses around Pittsburgh, and we need an IT Support Specialist to lead our help desk. You would work closely with colleagues in operations, support and management. What you will do • Troubleshoot Wi-Fi, VPN and software problems and escalate vendor issues with clear notes. • Answer support requests by phone, chat and in person and log every ticket. • Keep an accurate asset list and patch schedule. • Set up, repair and retire laptops, phones and printers. • Write short how-to guides for problems that keep recurring. What we are looking for • A patient way with colleagues who are not technical. • Working knowledge of Windows, macOS and Microsoft 365. • One to three years of help-desk or desktop-support experience. Nice to have • CompTIA A+ or similar certification. • Experience with catastrophe response. Working arrangement • Full-time, Monday to Friday. • On site in Pittsburgh. • Applications are reviewed on a rolling basis.